All our products are made to your personal requirements, Each item is cut to fit and individually embroidered or printed with the words you supply.
Once made, the item cannot be changed and we therefore do not accept return of goods unless they are faulty or incorrectly made. Please inform us within 14 days of receipt of your item if this is the case. In the event that you have mistakenly provided us the wrong information, we will work with you to resell your item if possible. Please contact us if your require this option.
Turnaround time varies depending upon the time of year and the product ordered. If we have the materials in stock, mats, lead slips, bags, bandanas are usually up to one week. Vests and larger orders are usually up to three weeks. We cannot guarantee turnaround times.
We post our products in bio-degradable packaging, with Royal Mail tracked 48, tracked 24 or next day delivery depending upon the value of the order. If tracking is showing as delivered, we cannot replace items stolen from your address.
If you are local to us, we can arrange collection at our door,
Any queries can be sent by email to info@wuffable.com
